Telephone Interviews

Telephone Interviews

Given the cost of travel, a growing number of information organizations use telephone interviews to filter finalists before inviting a few [usually three] for an interview. The interviewer may be a single individual or a group. Because of the nature of the telephone, this type of interview requires some special preparation.

Keep a summary version of your employer research file as well as the details in an easily scanned folder. Be aware that you won't have much time to search for information while you're on the phone. Also have your cover letter and resume easily available. You should have two pens and sheets of paper so that you can easily make notes. Water should be available.

Consider where you will interview. Select a place where distractions -- noise, pets, children, others, TVs, stereos -- can be minimized. Depending on your situation, a land line may provide clearer communication than a cell phone. Be certain that you can receive a strong signal.

Although the interviewers cannot see you, it's best to treat the interview as a business experience so you're showered, alert.... Wear comfortable clothing. This is serious so no bunny slippers.

Telephone interviews place a premium on quality listening skills. It's helpful to take notes as others speak. When you speak, talk slowly enough to be clearly understood. Use professional language and be thoughtful and measured in your comments. It's OK to pause briefly as you collect your thoughts, but briefly. Be honest if you don't know or don't understand. You may ask for a clarification or for the question to be repeated -- but not too often.